Don’t think you can’t be an Incident Commander just because you’re not in the engineering department! Responsibilities # Your job as Incident Commander is to coordinate the response, not make technical changes. Incident Commanders do not require deep technical knowledge of our systems. Has gravitas, takes command, and is willing to kick people off a call to remove distractions, even if it's the CEO.Has been involved in at least two major incident responses, either as a spectator, or as an active participant.Has flexibility, and is able to listen to expert feedback, modifying plans on-the-fly as necessary.Ability to size up a situation, assess the effectiveness of various tactics/strategies, and make rapid decisions on appropriate courses of action.Has high-level knowledge of how the different PagerDuty services interact with each other.Excellent verbal and written communication skills.
Don't worry if you don't meet them all yet, you can still continue with training! Prerequisites #īefore you can be an Incident Commander, it is expected that you meet the following criteria. Those tasks should be delegated.Īn IC should also be considering next steps and backup plans at every opportunity, in an effort to avoid getting stuck without any clear options to proceed and to keep things moving towards resolution. You should not be performing any actions or remediations, checking graphs, or investigating logs. Your job as an Incident Commander is to listen to the call and to watch the incident Slack room in order to provide clear coordination, recruiting others to gather context/details.
Their decisions made as commander are final. They become the highest ranking individual on any major incident call, regardless of their day-to-day rank.
The Incident Commander is the decision maker during a major incident Delegating tasks and listening to input from subject matter experts in order to bring the incident to resolution. Keep the incident moving towards resolution. If you could boil down the purpose of an Incident Commander to one sentence, it would be: So you want to be an Incident Commander (IC)? You've come to the right place! You don't need to be a senior team member to become an IC, anyone can do it providing you have the requisite knowledge (yes, even an intern!) Purpose #
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